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Average :   4.8
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Posted 3 days ago.
Fast,convenient,
Bruce R, Jasper, IN, Service Customer
December 06, 2019
RUSSELL HOWE
Response
Thank you, Bruce, we're happy to hear the team was fast and convenient. If you need our help again, let us know!
December 09, 2019
Posted 9 days ago.
We had the best experience pos...
We had the best experience possible with John Allen. He is a fantastic salesperson. John listened to our needs and desires and guided us to the perfect vehicle. He had the patience to answer all our questions and give us undivided attention. We will recommend John to our friends and family when they are considering a vehicle purchase. We also had a great experience dealing with Casey Adcock. He too listened to our desires and worked with us to receive the best possible trade allowance for our vehicles. Casey is a dedicated employee as he spend part of his Thanksgiving morning coming to get one of our traded in vehicles. He brought a battery charger to get our car going and then drove it to the dealership for us. Casey's dedication is evident as he didn't want to take time away from the dealership on Friday, one of your busiest days. Our experience in your service department has also been outstanding. That along with loving Hyundai brought us to your dealership to make our purchase.
Sonny S, Evansville, IN, Sales Customer
November 30, 2019
Allen, John
Response
Sonny, thank you for letting our team help, it's great to hear that John and Casey took excellent care of you and were able to help you into your new Santa Fe. We hope you love your new ride, and we hope the Evansville team can work with you again in the future. If you have any questions or need anything else, please let us know!
December 02, 2019
Posted 9 days ago.
Our salesman, Kevin, did a won...
Our salesman, Kevin, did a wonderful job showing us all the great features on the Palisade. Our experience with the finance department was so quick. We knew we wanted a Palisade, but never dreamed we would walk away with one in the same day. Everything went so smoothly and we couldn’t have asked for a better experience.
ALEX W, MOUNT VERNON, IN, Sales Customer
November 30, 2019
CONNELLY, KEVIN
Response
We're glad Kevin could help, Alex! Take care of the new Palisade, and let us know if there's anything else we could help with.
December 02, 2019
Posted 12 days ago.
only thing I did not like is n...
only thing I did not like is not cleaning out the inside off car I mean after spending $6.000 plus t6hat not cool will go some where else next time.
RENARD P, EVANSVILLE, IN, Service Customer
November 27, 2019
KYLER HICKS
Response
Thanks for informing us of this, Renard, we're disappointed to hear that you weren't happy. If you would like for us to clean the inside of your Sonata, please contact our Service Manager, Kenny Horn at 812-473-4400 and we'd be happy to do so.
November 27, 2019
Posted 14 days ago.
Service was great and done in ...
Service was great and done in a timely manner
Kenneth Y, Birdseye, IN, Service Customer
November 25, 2019
JACOB A POKORNEY
Response
Thanks for letting us know, Kenneth, we're glad your service was great. Let us know if you need our help again!
November 27, 2019
Posted 25 days ago.
It only took about a half hour...
It only took about a half hour.
James W, Chrisney, IN, Service Customer
November 14, 2019
RUSSELL HOWE
Response
We hope your visit with us went well, James. Let us know if you need our help again!
November 15, 2019
Posted 27 days ago.
Very pleased with the service!...
Very pleased with the service! The communication was good. Very convenient shuttle service.
BRENT H, EVANSVILLE, IN, Service Customer
November 12, 2019
JACOB A POKORNEY
Response
It's great to hear that you were pleased, Brent. If you need our help again, let us know!
November 13, 2019
Posted 27 days ago.
The service department assista...
The service department assistant manager and lady at the service desk went above and beyond any expectations we had compared to the old service manager. Our experience today was of excellent quality. They listened to our concerns and addressed them.
BRIAN B, PETERSBURG, IN, Service Customer
November 12, 2019
DANIELLE WOODALL
Response
Brian, we're happy the team was able to provide you with an excellent visit. It was great seeing you here, and our team would be happy to work with you again in the future!
November 13, 2019
Posted 27 days ago.
A piece of road debri puncture...
A piece of road debri punctured my tire. I was able to head straight to the dealership and they immediately helped me fix the issue right before our first snow storm of the season. Thank you to the entire service team for your help!
Gale B, Newburgh, IN, Service Customer
November 12, 2019
KYLER HICKS
Response
You're welcome, Gale, thanks for putting your trust in our team. If you need our help again in the future, we'd be happy to see you back!
November 13, 2019
Posted 29 days ago.
Very pleased with service
MARK B, EVANSVILLE, IN, Service Customer
November 10, 2019
RUSSELL HOWE
Response
We're glad you're happy with the service our team provided, Mark. Thank you for taking the time to leave us feedback. Let us know if there's anything else we can help you with!
November 12, 2019
Posted 30 days ago.
JB was very attentive, informa...
JB was very attentive, informative, helpful, and kind. The whole team did an awesome job. We couldn't be more pleased.
CHARLES T, Princeton, IN, Sales Customer
November 09, 2019
WELLS, JB
Response
We're glad JB was able to help you out, Charles! Thank you for leaving us feedback. Let us know if there's anything else we can help you with!
November 12, 2019
Posted 30 days ago.
In and out in a very reasonabl...
In and out in a very reasonable amount of time, got exactly what I asked for. Service here is always fast and friendly.
TRISHA S, MOUNT VERNON, IN, Service Customer
November 09, 2019
RUSSELL HOWE
Response
Thanks, Trisha! We appreciate the feedback, and we're glad it was a quick service appointment for you! Let us know if there's anything else we can help you with!
November 12, 2019
Posted 30 days ago.
Salesmen were super knowledge...
Salesmen were super knowledgeable and helped us on a fairly long buying journey. Relaxed atmosphere and helpful attitude helped us decide on your dealership as the one to buy our new Santa fe.
Stephen T, Haubstadt, IN, Service Customer
November 09, 2019
KYLER HICKS
Response
We're so glad to hear it, Stephen! Thank you for your feedback. Enjoy that new Santa Fe, and let us know if there's anything else we can help you with!
November 12, 2019
Posted 31 days ago.
No comment
PAUL P, WADESVILLE, IN, Service Customer
November 08, 2019
KYLER HICKS
Response
Thanks for taking the time to give us feedback, Paul! We'll take your feedback and improve our processes. Thank you. Let us know if there's anything else we can help you with!
November 12, 2019
Posted 31 days ago.
The service was thorough and q...
The service was thorough and quick. Jacob was polite, incredibly friendly, and made certain that every charge was approved by me. Always a good experience at Evansville Hyundai.
MISTY W, EVANSVILLE, IN, Service Customer
November 08, 2019
RUSSELL HOWE
Response
Thanks for filling out our survey, Misty! We're glad Jacob and the rest of our team made it a great service appointment! Let us know if there's anything else we can help you with!
November 12, 2019
Posted 33 days ago.
The Service Dept. Personnel wa...
The Service Dept. Personnel was pleasant, but not very friendly or talkative. I requested that Synthetic Oil be used in the car, as this is the first oil change for the new motor that you just installed in Early September. From what I can tell on the Receipt Shell conventional motor oil was used. The car manual recommends Synthetic oil. Also, they were not helpful at all about the Clear coat finish peeling on the mirrors and BlueTooth Shark fin.
LISA W, WASHINGTON, IN, Service Customer
November 06, 2019
KYLER HICKS
Response
Lisa, we appreciate hearing back from you. If you could, please contact our Service Manager, Kenny Horn at 812-473-4400 so we can hear more about your visit with us. We hope we can get things settled, and regain your trust in our team.
November 15, 2019
Posted 34 days ago.
Good people, quick and effecti...
Good people, quick and effective service
C, EVANSVILLE, IN, Service Customer
November 05, 2019
KYLER HICKS
Response
Thank you, James, we're glad your visit was quick and effective. Let us know if there's anything else we could help with!
November 06, 2019
Posted 37 days ago.
Staff were courteous and profe...
Staff were courteous and professional. Car was finished in a timely manner. Price was reasonable
Tina C, Chandler, IN, Service Customer
November 02, 2019
RUSSELL HOWE
Response
We're happy the team was courteous and professional, Tina. We hope we can see you back again!
November 04, 2019
Posted 38 days ago.
My husband actually took the c...
My husband actually took the car as he always does & was pleased as usual with the service, wait time.....
KAREN H, CHANDLER, IN, Service Customer
November 01, 2019
RUSSELL HOWE
Response
We're glad your husband enjoyed the visit, Karen. Let us know if there's anything else we could help either of you with!
November 04, 2019
Posted 39 days ago.
Easy and smooth experience. Ru...
Easy and smooth experience. Russell, Jacob, and Kenny are always friendly and helpful. I wouldn't want to go anywhere else!
Gale B, Newburgh, IN, Service Customer
October 31, 2019
RUSSELL HOWE
Response
Thanks for the feedback, Gale! We're glad that Russell, Jacob, and Kenny were all able to help you, and we look forward to working with you again soon!
November 01, 2019
Posted 39 days ago.
Excellent service and professi...
Excellent service and professional people.
James S, Boonville, IN, Service Customer
October 31, 2019
KYLER HICKS
Response
Thank you for your feedback, James! We look forward to working with you again.
November 01, 2019
Posted 39 days ago.
They worked with me on getting...
They worked with me on getting my window shield fixed under my warranty since we could find no reason why it had broken. They gave me another vehicle to use while they worked on it and they made me feel a valued customer. It was a great experience and I will continue to have them take care of my vehicle.
Debra L, Evansville, IN, Service Customer
October 31, 2019
JACOB A POKORNEY
Response
Thank you for taking the time to leave us your feedback, Debra. We are glad that we were able to make your repair a little less painful, and we look forward to seeing you again!
November 01, 2019
Posted 39 days ago.
The service writer and the off...
The service writer and the office personnel were great as usual. They make me feel welcome.
MICHAEL P, NEWBURGH, IN, Service Customer
October 31, 2019
KYLER HICKS
Response
Thanks for the great feedback, Michael! We hope to see you again!
November 01, 2019
Posted 40 days ago.
Always a great experience with...
Always a great experience with top notch service.
MARIA R, EVANSVILLE, IN, Service Customer
October 30, 2019
JACOB A POKORNEY
Response
Thanks for the great feedback, Maria! We are so happy that you had a great experience with us!
November 01, 2019
Posted 41 days ago.
I had a very good experience a...
I had a very good experience at Evansville Hyundai. Adam made everything as easy as possible and answered all my questions. I would definitely recommend any of my family or friends to come here for their next vehicle!
Samantha M, Robards, KY, Sales Customer
October 29, 2019
Keister, Adam
Response
Thank you for leaving us feedback, Samantha! We're glad you had a good experience working with Adam and our team. If there's anything else we can help with, please let us know!
October 29, 2019
Posted 44 days ago.
Purchasing my car was easy and...
Purchasing my car was easy and I got the color I wanted and a good price
NATALIE N, EVANSVILLE, IN, Sales Customer
October 26, 2019
Allen, John
Response
We're glad your purchase was easy, Natalie. Enjoy your new Tucson, and let us know if you need our help again!
October 28, 2019
Posted 47 days ago.
The hospitality was nice. I di...
The hospitality was nice. I didn’t feel pressured to make a decision.
Matthew H, Evansville, IN, Sales Customer
October 23, 2019
Emmons, Derek
Response
We're happy you had a pressure-free visit, Matthew. Enjoy your new Palisade, and let us know if you need our help again!
October 25, 2019
Posted 47 days ago.
Did not have appt check Engin...
Did not have appt check Engine light was on and they did diagnostic and fixed problem right away!
GAYLE C, EVANSVILLE, IN, Service Customer
October 23, 2019
RUSSELL HOWE
Response
We're happy we could help, Gayle! If you need us again in the future, we'd be happy to have you back!
October 23, 2019
Posted 54 days ago.
Great service, very responsive...
Great service, very responsive and timely follow through.
JULIANNE H, EVANSVILLE, IN, Service Customer
October 16, 2019
KYLER HICKS
Response
We're glad your visit was great, Julianne. Let us know if there's anything else we could help with!
October 18, 2019
Posted 54 days ago.
Adam and eric where great.
CHELSEY B, MADISONVILLE, KY, Sales Customer
October 16, 2019
Keister, Adam
Response
We're glad Adam and Eric could help out, Chelsey! Have a great time with the new Sonata, and let us know if there's anything else we could help with!
October 16, 2019
Posted 54 days ago.
Once again, during my visit I ...
Once again, during my visit I encountered people who are all helpful, friendly, knowledgeable and ALWAYS professional. They make my service appointments very easy to take care of.
Joan G, Newburgh, IN, Service Customer
October 16, 2019
KYLER HICKS
Response
Joan, we're glad the Evansville team was helpful, friendly, knowledgeable and professional. We enjoyed seeing you here, and we look forward to your next visit back!
October 16, 2019
Posted 56 days ago.
John Allen was great to work w...
John Allen was great to work with.
VALERIE D, EVANSVILLE, IN, Sales Customer
October 14, 2019
Allen, John
Response
That's great to hear, Valerie, thanks for working with John and the team! Enjoy your new Elantra, and let us know if we could do anything else for you!
October 14, 2019
Posted 58 days ago.
Great service
RENARD P, EVANSVILLE, IN, Service Customer
October 12, 2019
DANIELLE WOODALL
Response
We appreciate it, Renard. Let us know if you need our help again!
October 14, 2019
Posted 61 days ago.
I love my 2020 Veloster! Great...
I love my 2020 Veloster! Great job!
DEBBIE B, MADISONVILLE, KY, Sales Customer
October 09, 2019
Kelly, Terry
Response
Thank you, Debbie! Let us know if you need anymore help, we'd love to see you and your new Veloster back again!
October 11, 2019
Posted 63 days ago.
The experience that we had at ...
The experience that we had at the dealership was a very low key atmosphere and a relaxed demeanor buy a professional sales representative. We have raved about the experience and recommended many folks who we know to contact Evansville Hyundai if they are considering the purchase of a new vehicle.
Gary H, Bowling Green, KY, Sales Customer
October 07, 2019
Schneider, Jim
Response
Gary, we're very happy to hear that you enjoyed your visit with the Evansville team! It was great getting to work with you, and we hope we can see you and your new Sonata back again in the future!
October 09, 2019
Posted 63 days ago.
They arw polite and they go be...
They arw polite and they go beyond and the shuttle service is the bomb
RENEE F, EVANSVILLE, IN, Service Customer
October 07, 2019
RUSSELL HOWE
Response
Thanks for letting us help, Renee! Come by and see us again some time!
October 09, 2019
Posted 66 days ago.
Really appreciated John Allen'...
Really appreciated John Allen's honest, straight forward, no-nonsense, approach and willingness to share ALL the information. I felt he was a straight shooter, listened to my concerns, and provided all the facts. He made the experience easy and painless.
KERIEM K, TAMPA, FL, Sales Customer
October 04, 2019
Allen, John
Response
Keriem, thanks for letting us know that John was honest and straight-forward. We hope you love your new Veloster, and we hope the Evansville team can see you back again in the future!
October 04, 2019
Posted 66 days ago.
This is the fourth car I have ...
This is the fourth car I have bought at the dealership. They make the buying process easy.
GREGORY M, HENDERSON, KY, Service Customer
October 04, 2019
RUSSELL HOWE
Response
Thanks for letting us help once again, Gregory, we're glad we could make the process easy. When you're ready for your next visit back, let us know and we'd be happy to help!
October 04, 2019
Posted 69 days ago.
Routine Maintenance Exceptiona...
Routine Maintenance Exceptionally Done. All my autos serviced at dealer since 2014.
HOWARD H, EVANSVILLE, IN, Service Customer
October 01, 2019
KYLER HICKS
Response
Howard, thanks for letting us help. We'll see you again next time!
October 02, 2019
Posted 69 days ago.
Usually I have a great experie...
Usually I have a great experience but this time was not as smooth as usual. I was told to come and pay and by the time I was done with that my car would be ready. I did as instructed then was left standing around at the counter while they finished my car. This was for about 10 minutes or so and then I had to come back in to get my card punched since they had my keys while I stood up there waiting for my car to sit and be dried off. I think the people at the desk were new since I had not seen them before and I would recommend better training and people skills on both. Neither were that friendly.
Debra L, Evansville, IN, Service Customer
October 01, 2019
KYLER HICKS
Response
Thank you for letting us know that this happened, Debra. As a repeat customer, we hope you know that this is not the proper service that the Evansville team strives for. We're disappointed to hear that this occurred, and we hope that the rest of your visit went better than this. Let us know when you're ready for your next visit, we hope we can make this up to you and provide you with the service you expect.
October 02, 2019
Posted 70 days ago.
Quick courteous knowledgeable ...
Quick courteous knowledgeable staff. Excellent service.
STEPHANIE B, EVANSVILLE, IN, Service Customer
September 30, 2019
DANIELLE WOODALL
Response
Thank you, Stephanie, we're glad your visit with us was excellent. We hope the team can see you back again!
October 02, 2019
Posted 73 days ago.
I was told on an oil change vi...
I was told on an oil change visit that I need $3400 of parts replaced. When I discussed about it being under warranty and brought it back, there was nothing wrong with it. It cost me new tires and lost time. Kenny worked with me but still was not a pleasant experience.
FRANKLIN R, HENDERSON, KY, Service Customer
September 27, 2019
KENNY HORN
Response
Franklin, thank you for bringing this to our attention. We’re always looking to improve on our customer service and will use your feedback to do so. Kenny was happy to be able to work with you to come to a mutually agreeable situation for your vehicle. We hope your next visit with us will be better!
October 02, 2019
Posted 74 days ago.
Pleased with the service inclu...
Pleased with the service including a great job washing my car after. Not happy with the back seat alert system but that’s with Hyundai not you guys.
BRENT H, EVANSVILLE, IN, Service Customer
September 26, 2019
KYLER HICKS
Response
Thank you, Brent, we're glad you enjoyed your visit. We know that you're not happy with the alert system, but we hope you're still enjoying your Santa Fe. If you need our help again, please let us know!
September 27, 2019
Posted 75 days ago.
Quick service; comfortable/acc...
Quick service; comfortable/accommodating waiting area.
KATHY S, Cave In Rock, IL, Service Customer
September 25, 2019
RUSSELL HOWE
Response
Thanks for working with us, Kathy, we hope we can see you back again!
September 25, 2019
Posted 79 days ago.
The staff is very courteous an...
The staff is very courteous and the facility sparkles! I have never had any issues getting service scheduled and performed.
Joseph C, Chandler, IN, Service Customer
September 21, 2019
KYLER HICKS
Response
We're glad we were able to help, Joseph. We look forward to your next visit back!
September 23, 2019
Posted 80 days ago.
The work on my car was done sa...
The work on my car was done satisfactory. But I was frustrated on the wait time. I had been told by 3 people the car would be ready in one hour so I waited. After an hour and a half, I was told it could be another 1-2 hrs. At this time Russell was helpful and offered me a courtesy vehicle so I could leave. I was notified 45 min. later the car was ready. I feel like people that answer service questions should be knowledgeable or at least try and find the answer. Everyone there seemed scattered, even at check-out.
MARILY P, Newburgh, IN, Service Customer
September 20, 2019
DANIELLE WOODALL
Response
Marily, thank you for letting us know that this occurred. We're disappointed to hear that the time estimate we provided you wasn't accurate. We hope that you still enjoyed your visit with us, and we hope that we can give you a better visit next time.
September 20, 2019
Posted 81 days ago.
This dealership exceeds my exp...
This dealership exceeds my expectations every single time! Their attention to detail and communication with the customer is unheard of today. AND they wash my car every time just to make me more happy!
JOLAYNE H, EVANSVILLE, IN, Service Customer
September 19, 2019
DANIELLE WOODALL
Response
Jolayne, we're glad we could help out! If you need our help again, please let us know!
September 20, 2019
Posted 82 days ago.
First rate service! I had som...
First rate service! I had some additional work that needed to be done (tire alignment) and the service rep checked with me, provided details about what was going on, and asked if I wanted to do the work. Advised of the price beforehand as well. Work was done and I'm pleased! Thank you!
MARK L, EVANSVILLE, IN, Service Customer
September 18, 2019
RUSSELL HOWE
Response
You're welcome, Mark! If you need our help again in the future, please let us know!
September 20, 2019
Posted 83 days ago.
Very well to listen and keep i...
Very well to listen and keep in contact
S, JASPER, IN, Service Customer
September 17, 2019
EVAN HOPGOOD
Response
Thanks for letting us help, Sandra. We hope the team can work with you again in the future!
September 20, 2019
Posted 83 days ago.
Derek was awesome! He made sur...
Derek was awesome! He made sure I found the perfect vehicle, while never pushing me to purchase. He made it easy!! Thanks again for all your help Derek at Evansville Hyundai.
ELLEN H, Evansville, IN, Sales Customer
September 17, 2019
Emmons, Derek
Response
Elizabeth, thanks for letting Derek and the team help! Have fun with the new Tucson, and let us know what else we could help you with!
September 18, 2019
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