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Average :   4.9
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Posted 87 days ago.
Everything was smooth and the ...
Everything was smooth and the staff at the service department was great and very polite
MARK G, COLUMBIANA, AL, Service Customer
January 22, 2018
Posted 87 days ago.
Nice facilities, courteous ser...
Nice facilities, courteous service writer
Z, BESSEMER, AL, Service Customer
January 22, 2018
Posted 79 days ago.
Good job
B, GRAYSVILLE, AL, Sales Customer
January 30, 2018
Posted 83 days ago.
We like the folks at Benchmark...
We like the folks at Benchmark. There is no pressure the folks are courteous and helpful. We have bought 2 vehicles in the last 2 years. We recommend Benchmark to our friends. Thanks for another great vehicle and another great experience.
JACKIE B, BIRMINGHAM, AL, Sales Customer
January 27, 2018
Posted 84 days ago.
Nice people. Work was actually...
Nice people. Work was actually done in less time than I had anticipated.
MARY R, PELHAM, AL, Service Customer
January 25, 2018
Posted 84 days ago.
Recall visit was completed ver...
Recall visit was completed very quickly as I waited in the showroom.
EDWIN P, TRUSSVILLE, AL, Service Customer
January 25, 2018
Posted 83 days ago.
great no issues I purchased my...
great no issues I purchased my Pro master city at benchmark. I trust their work.
R, BIRMINGHAM, AL, Service Customer
January 27, 2018
Posted 80 days ago.
Great service handled promptly...
Great service handled promptly! The express lane really works.
FRANKLIN G, BIRMINGHAM, AL, Service Customer
January 29, 2018
Posted 78 days ago.
Dropped in for an oil change a...
Dropped in for an oil change and tire rotation. Waited in the comfortable area. Sooner than we expected, our car was ready and we were on our way. Express Lane is the way to go. Thanks.
ALFRED C, SYLACAUGA, AL, Service Customer
January 31, 2018
Posted 76 days ago.
Easy in and out and quick. Ser...
Easy in and out and quick. Service was exceptional
JAMES W, PELHAM, AL, Service Customer
February 02, 2018
Posted 70 days ago.
I arrived without notice and t...
I arrived without notice and they serviced car immediately Car had oil change and tire rotation Staff friendly and helpful
WILLIAM T, MOUNTAIN BRK, AL, Service Customer
February 08, 2018
Posted 69 days ago.
Courteous...fast...advisor was...
Courteous...fast...advisor was outstanding.
GRIFFIN L, BIRMINGHAM, AL, Service Customer
February 10, 2018
Posted 69 days ago.
Truly a great experience, from...
Truly a great experience, from showing me what I wanted to making the deal what I needed it to be, and everything in between. I would go back and recommend to others as well.
JONATHAN S, MCCALLA, AL, Sales Customer
February 10, 2018
Posted 69 days ago.
All around great experience..J...
All around great experience..Jason was Awesome!!
CHRISTOPHER W, COLUMBUS, GA, Sales Customer
February 10, 2018
Posted 69 days ago.
No hassle, I found on the inte...
No hassle, I found on the interweb and was contacted right away. Jason did a great job.
JAMES J, HUNTSVILLE, AL, Sales Customer
February 10, 2018
Posted 65 days ago.
The staff was very courteous a...
The staff was very courteous and had me out of there in a jiffy and I left much more knowledgeable about taking care of my vehicle than when I went in.
BRUCE C, IRONDALE, AL, Service Customer
February 12, 2018
Posted 64 days ago.
Great customer service and ver...
Great customer service and very nice!
TIMONTHY D, CALERA, AL, Service Customer
February 13, 2018
Posted 64 days ago.
It was fine
LUTHER D, CATLETTSBURG, KY, Service Customer
February 13, 2018
Posted 58 days ago.
Guy Matthews is awesome! I bo...
Guy Matthews is awesome! I bought the 2011 town and country site unseen and Guy was very helpful in negotiating price.
BOBBY H, MERIDIAN, MS, Sales Customer
February 20, 2018
Posted 58 days ago.
Tom Williams is an outstanding...
Tom Williams is an outstanding service advisor. Gets the job done. Straight up with what it will take to complete job.
LARRY F, BIRMINGHAM, AL, Service Customer
February 20, 2018
Posted 58 days ago.
Wonderful customer Service. Th...
Wonderful customer Service. They always look out for our best interests.
O, BIRMINGHAM, AL, Service Customer
February 20, 2018
Posted 57 days ago.
Quick & professional service!
JOHN B, BIRMINGHAM, AL, Service Customer
February 21, 2018
Posted 56 days ago.
Had a great experience with my...
Had a great experience with my salesman Guy! Friendly, courteous service while understanding what I was looking for payment and vehicle wise. Thanks Guy Mathews!!!
ADAM W, BIRMINGHAM, AL, Sales Customer
February 22, 2018
Posted 49 days ago.
Great to work with
JANICE W, REMLAP, AL, Sales Customer
March 01, 2018
Posted 52 days ago.
Quick and easy oil change.
ANNA A, TRUSSVILLE, AL, Service Customer
February 26, 2018
Posted 51 days ago.
I called the day before servic...
I called the day before service (oil change and tire rotation) for an appointment. On day of service I arrived at 9:30. After about an hour I was set to go. Since I had prepaid for oil changes and had bought tires at dealership my bill was $0.00. During my wait I checked out the new Pacifica. I had keys and no salesman with me so my wife and I could fully check out the new van undisturbed, which was a great experience. I highly recommend this dealership for service and sales of ne or used cars. Very friendly and knowledgeable employees.
DIETER R, CROPWELL, AL, Service Customer
February 27, 2018
Posted 51 days ago.
Great service for my Jeep Wran...
Great service for my Jeep Wrangler even though I did not purchase it from this dealership.
MIKE B, MOODY, AL, Service Customer
February 27, 2018
Posted 51 days ago.
As usual, very prompt. "Appoi...
As usual, very prompt. "Appointment on line" worked great. As soon as I got there, I was greeted at the door, and my Jeep was taken back to the service department. The issue was solve sooner than I expected.
SCOTT C, BIRMINGHAM, AL, Service Customer
February 27, 2018
Posted 50 days ago.
The visit was for an oil chang...
The visit was for an oil change for my 2012 Jeep Compass. Everything was as expected. No problems with the car and service was quick, staff friendly and informative and I think I was through in about thirty minutes.
GEORGE P, BIRMINGHAM, AL, Service Customer
February 28, 2018
Posted 50 days ago.
Another terrific experience at...
Another terrific experience at Benchmark.
NORMAN O, MOUNTAIN BRK, AL, Service Customer
February 28, 2018
Posted 49 days ago.
Excellent, the Service Writer ...
Excellent, the Service Writer was super knew his job, followed my instructions and called in 1 1\2 he's when the Jeep was done
DALE O, BIRMINGHAM, AL, Service Customer
March 01, 2018
Posted 45 days ago.
The service did a wonderful jo...
The service did a wonderful job!
HARRY M, BIRMINGHAM, AL, Service Customer
March 05, 2018
Posted 45 days ago.
The service team at benchmark ...
The service team at benchmark provides stellar customer care from receiving your call to schedule an appointment through the pick up when completed with work! Excellent job!
CHARLES M, HOOVER, AL, Service Customer
March 05, 2018
Posted 44 days ago.
Knowledgeable, Quick, On-Time,...
Knowledgeable, Quick, On-Time, Sincere
ADAM P, PELHAM, AL, Service Customer
March 06, 2018
Posted 43 days ago.
Did not have an appointment, j...
Did not have an appointment, just dropped Ram Longhorn off for oil change, fuel filter and 30,000 mile inspection. Tanner and Rick took great care of me. Truck was ready in just a couple of hours. Even arranged recall work for car at a later date. Great service team!!!
TOM D, BIRMINGHAM, AL, Service Customer
March 07, 2018
Posted 44 days ago.
A great experience
HEATHER C, TRUSSVILLE, AL, Service Customer
March 06, 2018
Posted 44 days ago.
I spoke with Jason online firs...
I spoke with Jason online first, who found the perfect Jeep for me. Then after arriving onsite, dealt with Mitch. I was very pleased with my overall experience.
SARAH C, BESSEMER, AL, Sales Customer
March 06, 2018
Posted 42 days ago.
Great service, Great service m...
Great service, Great service manager - Tom Williams.
LISA R, TRUSSVILLE, AL, Service Customer
March 08, 2018
Posted 42 days ago.
Made one call to Jason Mirabit...
Made one call to Jason Mirabito got an offer checked out other deals called him back with all info then came in to office 30min deal complete. OUTSTANDING SERVICE
JERRY M, ASHVILLE, AL, Sales Customer
March 08, 2018
Posted 38 days ago.
Oil change. Great service. No ...
Oil change. Great service. No issues. Thanks !
FRED B, PINSON, AL, Service Customer
March 12, 2018
Posted 41 days ago.
Thanks for the professional se...
Thanks for the professional service!
MELVIN R, BIRMINGHAM, AL, Service Customer
March 09, 2018
Posted 41 days ago.
My service was done quickly an...
My service was done quickly and the service manager kept me informed of the progress. As always, everyone was very professional and polite.
RANDALL L, CHELSEA, AL, Service Customer
March 09, 2018
Posted 38 days ago.
They make all aspects of the c...
They make all aspects of the car servicing experience pleasant.
FRED R, ALABASTER, AL, Service Customer
March 12, 2018
Posted 38 days ago.
Between the salesperson (Guy) ...
Between the salesperson (Guy) and service and parts staff my wife and I dealt with (Tom, Jonathan and Terry), I could not have asked for a better experience!
JAMES G, MORRIS, AL, Service Customer
March 12, 2018
Posted 37 days ago.
Friendly and professional
FRANK K, HOOVER, AL, Service Customer
March 13, 2018
Posted 37 days ago.
Your salesman, Rick Besse, was...
Your salesman, Rick Besse, was very helpful. He was professional and his no-pressure approach was greatly appreciated. Thanks you Benchmark Dodge for my pleasurable buying experience.
MARY H, LEEDS, AL, Sales Customer
March 13, 2018
Posted 36 days ago.
Courtesy, Prompt attention, fa...
Courtesy, Prompt attention, fair price
ALFRED K, BIRMINGHAM, AL, Sales Customer
March 14, 2018
Posted 34 days ago.
Great job
MARK R, MAYLENE, AL, Service Customer
March 18, 2018
Posted 31 days ago.
Purpose of trip to dealer was ...
Purpose of trip to dealer was recall notice for air bag inflator issue. Dealer promptly replaced the inflator and I was on my way in 1&1/2 hours. I would say excellent service.
JAMES M, PELHAM, AL, Service Customer
March 19, 2018
Posted 30 days ago.
I had my oil and filter change...
I had my oil and filter changed, tires rotated and 10K checkup. Arrived around 7:15 and work was completed by 8:15. That was prompt. A note: according to your website, the service department opens at 8:30 AM. You should correct this information.
WILLIAM C, HOOVER, AL, Service Customer
March 20, 2018
Posted 30 days ago.
Had an appointment for air bag...
Had an appointment for air bag inflator recall. Asked about tires, our size was in stock so we hung around and got everything done today. So nice to not have to work another trip into our schedule.
ALFRED C, SYLACAUGA, AL, Service Customer
March 20, 2018
Posted 29 days ago.
Everyone is courteous and help...
Everyone is courteous and helpful. Work is done quickly and done right. I got a great deal on a set of tires today that I needed for my truck. Extremely satisfied!
JAMES A, BIRMINGHAM, AL, Service Customer
March 21, 2018
Posted 28 days ago.
Scheduling and completing serv...
Scheduling and completing service on a Saturday is helpful
RICHARD R, BIRMINGHAM, AL, Service Customer
March 22, 2018
Posted 28 days ago.
I have always had prompt and c...
I have always had prompt and courteous service each time I have been in for service. Mr Tom Williams is always courteous,kind and prompt. Thank you for your kind service.
JERRY C, STERRETT, AL, Service Customer
March 22, 2018
Posted 28 days ago.
Excellent service and very kno...
Excellent service and very knowledgeable staff.
NORMAN O, MOUNTAIN BRK, AL, Service Customer
March 22, 2018
Posted 21 days ago.
Jonathan Conway is the epitome...
Jonathan Conway is the epitome of what every employer should want in their employ. They don’t come any better. Even your check out young lady was more friendly than some in the past just FYI
JAMES H, SPRINGVILLE, AL, Service Customer
March 27, 2018
Posted 21 days ago.
Professional service personnel...
Professional service personnel and sales people. Comfortable atmosphere.
ROBERT S, SPRINGVILLE, AL, Sales Customer
March 27, 2018
Posted 20 days ago.
The service is quick and the e...
The service is quick and the employees are friendly. I’ve always been happy with the service received since I bought my car there.
HILARY W, BIRMINGHAM, AL, Service Customer
March 28, 2018
Posted 20 days ago.
Professional and friendly staf...
Professional and friendly staff. Listens and gives good advice when it comes to making a purchase and/or getting service.
ROBERT S, SPRINGVILLE, AL, Service Customer
March 28, 2018
Posted 20 days ago.
Courteous service. Coupon sa...
Courteous service. Coupon saved me $15. In and out in less than an hour.
DAVID M, BIRMINGHAM, AL, Service Customer
March 28, 2018
Posted 18 days ago.
Quick and very polite service
MELISSA M, CALERA, AL, Service Customer
March 28, 2018
Posted 20 days ago.
Easy, stress free experience. ...
Easy, stress free experience. Worked with our needs. Fast process and friendly service.
AMY S, ODENVILLE, AL, Sales Customer
March 28, 2018
Posted 17 days ago.
Service advisor was very helpf...
Service advisor was very helpful. He went out of his way to get me some touch up paint.
GENE B, HOOVER, AL, Service Customer
March 29, 2018
Posted 17 days ago.
We had a wonderful experience ...
We had a wonderful experience buying our new vehicle! Jason was very knowledgeable, friendly and helpful.
EDWIN S, MOUNT OLIVE, AL, Sales Customer
March 29, 2018
Posted 16 days ago.
Great experience. My sales co...
Great experience. My sales consultant, Jason Mirabito, was professional in this experience and made the entire experience stress-free and manageable.
RUFUS M, BESSEMER, AL, Sales Customer
April 03, 2018
Posted 17 days ago.
Entire job was done as request...
Entire job was done as requested. Chris Coker did a nice job of staying in touch with me during the week I left the jeep there for maintenance.
JAMES H, MOUNTAIN BROOK, AL, Service Customer
April 02, 2018
Posted 9 days ago.
It was a great day to by a Jee...
It was a great day to by a Jeep and I came to the right place and found the right salesman.
HEATH S, ASHEVILLE, AL, Sales Customer
April 10, 2018
Posted 17 days ago.
Thank you Benchmark for always...
Thank you Benchmark for always being professional, honest, knowledgeable, and doing great work on my Town & Country minivan!! I would like to give wonderful credit to Tom Williams for always taking the time to help me address any problems I am having with my minivan. He is instrumental in making sure that all my repair and maintenance needs get done in a timely manner and are always done right. Being DONE RIGHT is important to me because I have used a different Chrysler dealership in the past and the repairs were not done right! Benchmark always gets it done right! Also, I have taken my car to express oil change centers and various auto repair shops in the past and always find the interior of my van to have grease spots on the upholstery, steering wheel and sometimes the carpeting. Every time I have picked my van up after an oil change or repair at Benchmark, It is spot free. No grease anywhere. I really appreciate that the service guys are careful and keep the interior clean. Thank you Benchmark!!
CLAY D, HELENA, AL, Service Customer
April 02, 2018
Posted 14 days ago.
great job
N, BIRMINGHAM, AL, Service Customer
April 05, 2018
Posted 10 days ago.
MY SERVICE WAS EXCELLENT AS AL...
MY SERVICE WAS EXCELLENT AS ALWAYS!!!
VERNA B, ONEONTA, AL, Service Customer
April 09, 2018
Posted 9 days ago.
This experience was absolutely...
This experience was absolutely amazing! I have purchase my vehicles from the same place and same salesperson for the last 20+ years. To say I was leery of shopping somewhere else was an understatement. I was contacted by Jason Mirabito about the vehicle I was looking at. Jason was very quick in replying to my emails. Jason was knowledgeable and did everything he could to get me into the Rubicon. I'm thrilled that the deal went as smoothly as it did.
SCOTT S, PINSON, AL, Sales Customer
April 10, 2018
Posted 6 days ago.
Mark is an exemplary represent...
Mark is an exemplary representative for the Benchmark dealership. He was very attentive, asking questions to understand my needs before recommending several vehicles in the Grand Cherokee inventory. He responded to my questions with clear, accurate information to help me determine which vehicle features best met my driving needs and habits. When I realized that the vehicle I liked did not have blind spot detection, Mark drove through the entire lot several times, retrieving other vehicles with that safety feature. He was determined to find the perfect SUV for me. I love my new Trailhawk. It's a solid, secure and plush ride, with beautiful interior and excellent sound system. Its V-8 engine has tremendous acceleration. Benchmark's financial officer presented the offer for my trade-in in a clear, comprehensive manner. He presented several service programs and recommended the package that best met my driving needs without any pressure to chose a more expensive option. I visited three different car dealerships that day. I rate Benchmark's sales representatives and vehicles far ahead of those competitors. With Benchmark, I feel that I'm a valued individual whose needs are of utmost concern to them, both at point of sale and in future years.
PAMELA B, BIRMINGHAM, AL, Sales Customer
April 13, 2018
Posted 2 days ago.
A great experience. Sales per...
A great experience. Sales person wasn't pushy and seemed to be in tune with our needs. Best experience ever!!
O, BIRMINGHAM, AL, Service Customer
April 17, 2018
Posted 3 days ago.
Stopped by Benchmark
DONALD D, COLUMBIANA, AL, Service Customer
April 16, 2018
Posted 3 days ago.
Exceptional management and sal...
Exceptional management and salesmen. Mikey got the vehicle I wanted and it arrived at dealership ahead of schedule. No issues whatsoever with the buying process. Finance very thorough with explaining all options available. Van always puts you at ease. Great job explaining features on vehicle. Service always top notch. Tom is the best!! Will always buy from Benchmark!! This was the 7th vehicle I’ve purchased there in 20 years.
LORRIE C, MOODY, AL, Sales Customer
April 16, 2018
Posted 2 days ago.
Jason Mirabito and Rick Besse ...
Jason Mirabito and Rick Besse were great! These guys were friendly, helpful and professional during my recent purchase. Benchmark's excellence is a step above the rest. I've leased or purchased vehicles from Benchmark since 1993, and because of this excellence they continue to have my loyalty as a customer.
FRED J, IRONDALE, AL, Sales Customer
April 17, 2018
Posted 2 days ago.
Your service tech was very pro...
Your service tech was very professional, courteous & direct. I was in for an oil change through your Express Lane & all my needs were taken care of in an expedient manner. All personnel I had contact with should be considered as an asset to Benchmark. Good job.
WILBUR B, PINSON, AL, Service Customer
April 17, 2018
Posted 2 days ago.
My experience was satisfactory...
My experience was satisfactory in every way.
MELVIN H, BIRMINGHAM, AL, Service Customer
April 17, 2018
Posted 1 days ago.
Always get good service
FRANK A, MOUNTAIN BROOK, AL, Service Customer
April 18, 2018
Posted 0 days ago.
Jason Mirabito did a great job...
Jason Mirabito did a great job in a number of areas. He didn’t try and force me into something I didn’t want. He was accommodating to my schedule and what I needed when I needed it, and most importantly he didn’t play any games. This deal, and the way he treated me, will ensure I go back to him for any future Jeep needs.
MICHAEL R, BIRMINGHAM, AL, Sales Customer
April 19, 2018
Posted 87 days ago.
everything was perfect
STEVEN M, IRONDALE, AL, Service Customer
January 22, 2018
Posted 84 days ago.
Service is fine, just don't ca...
Service is fine, just don't call about service for a warranty recall. I have been twice, was told they were weeks behind but to leave my name and number and they would call and set up appointment. Am still waiting for over a year. Dollar to a doughnut no one in charge at the dealership reads this.
JOE B, TRUSSVILLE, AL, Service Customer
January 25, 2018
Posted 80 days ago.
Repair was fast, waiting room...
Repair was fast, waiting room was comfortable. When our vehicle, as well as several other vehicles were brought around for pickup they had the keys in the ignition. Guess a safe enough area but it took 10 minutes more for to get the paper work finished, and we had no idea the key was in the car. Only other issues was a few services we were thinking about were over priced at this dealer another gave us a lower quote, I suppose they might have price matched. Overall we like the location, the building and parking lot are nice some dealerships are overcrowded with few parking spaces available, not the case here. The staff was frequently and professional. Good marks for 90% of our interaction. Would probably use this deal again.
PAUL T, PENSACOLA, FL, Service Customer
January 29, 2018
Posted 65 days ago.
nothing at this time
TIMOTHY K, BIRMINGHAM, AL, Service Customer
February 12, 2018
Posted 76 days ago.
Engine repair on 2014 Grand C...
Engine repair on 2014 Grand Cherokee. Properly diagnosed and repaired under warranty in two days . Well scheduled and communicated and apparently the technician got it right. Good experience
S, BIRMINGHAM, AL, Service Customer
February 02, 2018
Posted 76 days ago.
Went in for a remote key fob, ...
Went in for a remote key fob, had major sticker shock plus $14 for a disposal fee!
THOMAS K, TRUSSVILLE, AL, Service Customer
February 03, 2018
Posted 55 days ago.
I was pleased.
JULIUS F, BIRMINGHAM, AL, Service Customer
February 23, 2018
Posted 31 days ago.
ALL GOOD --- THANKS
M, GADSDEN, AL, Service Customer
March 19, 2018
Posted 17 days ago.
Very fast service in express s...
Very fast service in express service lane. Nice waiting room. Employees other than service department not very friendly as they come through waiting room.
RANDY H, TALLADEGA, AL, Service Customer
March 29, 2018
Posted 6 days ago.
Above average as compared to o...
Above average as compared to other dealership service departments I have been to in the past.
BRAD M, BIRMINGHAM, AL, Service Customer
April 13, 2018
Posted 0 days ago.
The layout of the place wasn’t...
The layout of the place wasn’t friendly to newcomers, difficult to tell where to go. Very little guest parking. However, the personnel were curteous and knowledgeable, facilities were very clean & neat. Prices are reasonable. As far as I can tell, they did a good job on my truck. I will continue to use them.
CHRIS B, TRUSSVILLE, AL, Service Customer
April 19, 2018
- + Disclaimers