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Average :   4.9
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Posted 89 days ago.
Friendly, courteous and profes...
Friendly, courteous and professional service. My issue was quickly repaired.
DAVID AND PAULA W, WARRIOR, AL, Service Customer
September 15, 2018
Posted 88 days ago.
Mr. Kennedy was nice, helpful ...
Mr. Kennedy was nice, helpful and attentive. Overall impressed with this dealership.
LISA R, PELHAM, AL, Service Customer
September 16, 2018
Posted 86 days ago.
Great bunch of folks that work...
Great bunch of folks that work hard to make our experience remarkable.
O, BIRMINGHAM, AL, Service Customer
September 18, 2018
Posted 86 days ago.
Mike did a fantastic job. I wa...
Mike did a fantastic job. I was there at 7:30 and gone before 9. Never would I have imagined even getting the car back the same day, much less that quick.
STEPHEN G, BIRMINGHAM, AL, Service Customer
September 18, 2018
Posted 85 days ago.
I needed four new tires on my ...
I needed four new tires on my Jeep Cherokee and the service team got me in and out fairly quickly.
RANDALL L, CHELSEA, AL, Service Customer
September 19, 2018
Posted 79 days ago.
Pulled in, got oil change, out...
Pulled in, got oil change, out in a timely manner. I couldn't be more satisfied with my experience at Benchmark.
JOSHUA A, TUSCALOOSA, AL, Service Customer
September 25, 2018
Posted 85 days ago.
Very pleasant experience
ELISHA P, BIRMINGHAM, AL, Service Customer
September 19, 2018
Posted 78 days ago.
fast, friendly service.
ROBERT S, SPRINGVILLE, AL, Service Customer
September 26, 2018
Posted 83 days ago.
Great customer service... quic...
Great customer service... quick repairs..
DEANNA C, ODENVILLE, AL, Service Customer
September 21, 2018
Posted 84 days ago.
What a breath of fresh air it ...
What a breath of fresh air it is to have Mr. Chatham in your service department! I was on the fence about moving to Hendrick due to the previous issues I’d had with the other service manager. To say my previous experiences have been less than satisfactory would be mild. As long as I can deal with Nr. Chatham in the future, I will continue to use Benchmark.
TERRY S, PINSON, AL, Service Customer
September 20, 2018
Posted 80 days ago.
MY thanks to Pam, Jason, John ...
MY thanks to Pam, Jason, John and Van for assistance during the purchase of My new Grand Cherokee. The perfect buying experience.
MICHAEL T, MOODY, AL, Sales Customer
September 24, 2018
Posted 78 days ago.
My recent experience at the de...
My recent experience at the dealership service department was excellent.
DAVID P, BIRMINGHAM, AL, Service Customer
September 26, 2018
Posted 75 days ago.
Very easy in and out experienc...
Very easy in and out experience.
JEANETTE D, BIRMINGHAM, AL, Service Customer
September 29, 2018
Posted 77 days ago.
Love using repair link. Easy t...
Love using repair link. Easy to use and order parts.
B, JASPER, AL, Service Customer
September 27, 2018
Posted 73 days ago.
Sales was professional and ver...
Sales was professional and very well informed. Closing the deal with Van was also no problem. The Jeep is a great product, and Benchmark is a great dealer. Thanks
W, HOMEWOOD, AL, Sales Customer
October 01, 2018
Posted 73 days ago.
John, our salesman, was very a...
John, our salesman, was very attentive and was most hospitable.
DEBRA M, ALABASTER, AL, Sales Customer
October 01, 2018
Posted 73 days ago.
This was my first car purchase...
This was my first car purchase and they made it seamless from start to finish. Their honesty, knowledge, and desire to ensure my satisfaction made the entire process seamless from start to finish.
BRITTNEY C, TRUSSVILLE, AL, Sales Customer
October 01, 2018
Posted 73 days ago.
I always get great service at ...
I always get great service at Benchmark.
JOHN W, BIRMINGHAM, AL, Service Customer
October 01, 2018
Posted 70 days ago.
Mitch was a pleasure to work w...
Mitch was a pleasure to work with. He has great knowledge of the cars, and I did not feel pressured during my visit.
DONALD S, HOOVER, AL, Sales Customer
October 04, 2018
Posted 63 days ago.
Everyone at Benchmark was very...
Everyone at Benchmark was very helpful from our salesman Guy Matthews to the Finance department. Everyone was knowledgeable and answered every question we had. Guy did not try to hard sell us.
CHRISTOPHER J, DORA, AL, Sales Customer
October 11, 2018
Posted 71 days ago.
The use of the express lane is...
The use of the express lane is amazing. Oil change, tire rotation and talk with one of the workers was under an hour first thing in the morning.
SHANNON E, BIRMINGHAM, AL, Service Customer
October 03, 2018
Posted 71 days ago.
The service department has rea...
The service department has really improved since our last visit. Tanner communicated very well.
M, BIRMINGHAM, AL, Service Customer
October 03, 2018
Posted 64 days ago.
I had a great experience. Jaso...
I had a great experience. Jason took great care of me and didn't waste my time. I am very happy with the truck and the buying experience I had.
JEREMIAH J, TRUSSVILLE, AL, Sales Customer
October 10, 2018
Posted 69 days ago.
Benchmark is a great place, lo...
Benchmark is a great place, love my Jeep Wrangler!
SARAH C, BESSEMER, AL, Service Customer
October 05, 2018
Posted 66 days ago.
Quick and through. Am a new cu...
Quick and through. Am a new customer to Benchmark, have only had service twice, but very satisfied.
CHARLES M, PINSON, AL, Service Customer
October 08, 2018
Posted 64 days ago.
Tom Williams helped us. He wa...
Tom Williams helped us. He was helpful and very knowledgeable. Made our visit, easy. He also helped my wife with her 2013 minivan, helping her install new maps on her GPS system. We can always get help from Tom, when we need it for our vans, which is so necessary to have reliable vehicles. The best thing is, he is happy to help us!!! We are thankful!!
TIMMIE P, BIRMINGHAM, AL, Service Customer
October 10, 2018
Posted 63 days ago.
Prompt greeting, quick service...
Prompt greeting, quick service. I was in and out quickly and was kept informed of the progress on my car.
LAURA W, BIRMINGHAM, AL, Service Customer
October 11, 2018
Posted 62 days ago.
They were able to complete the...
They were able to complete the needed repairs in a timely manner and provide a excellent price on the repairs.
BRANDON B, CALERA, AL, Service Customer
October 12, 2018
Posted 60 days ago.
Wonderful people, love there s...
Wonderful people, love there service. I’m ready to buy another car from Benchmark. Love the Jeeps !?
JAY C, BIRMINGHAM, AL, Service Customer
October 14, 2018
Posted 59 days ago.
Benchmark understands the need...
Benchmark understands the needs of commercial customers and works hard to get our vehicles back on the road quickly and properly repaired.
O, BIRMINGHAM, AL, Service Customer
October 15, 2018
Posted 58 days ago.
in and out quickly on a walk i...
in and out quickly on a walk in oil change and tire rotation. just like always. great service.
JOHN C, ALABASTER, AL, Service Customer
October 16, 2018
Posted 50 days ago.
Everyone was super friendly an...
Everyone was super friendly and eager to help. Its good to know there is still quality customer service in the area.
E, SAINT LOUIS, MO, Service Customer
October 24, 2018
Posted 58 days ago.
Great Service - Great People!
O, BIRMINGHAM, AL, Service Customer
October 16, 2018
Posted 57 days ago.
Rick, Jackson and Jarod were a...
Rick, Jackson and Jarod were all extremely nice, informative and helpful...never pushy. This is my second Jeep purchase with Benchmark and wouldn’t hesitate to make a 3rd in the next few years. Thank you!
SHARON H, BIRMINGHAM, AL, Sales Customer
October 17, 2018
Posted 56 days ago.
Great fast service
REID A, HOOVER, AL, Service Customer
October 18, 2018
Posted 56 days ago.
Exceeded my expectations by ta...
Exceeded my expectations by taking my vehicle on time and addressing the issue in much less time than expected.
DENNIS L, PINSON, AL, Service Customer
October 18, 2018
Posted 55 days ago.
Came in with no appt., because...
Came in with no appt., because I was passing the dealership on the way back from the airport, needed an oil change/tire rotation, and they put me right after the Jeep that was already in the air and got me in and out in less than an hour. Can't ask for much more after just dropping in. Service writers very easy, and pleasant to work with.
CHRISTOPHER C, PELHAM, AL, Service Customer
October 19, 2018
Posted 55 days ago.
FANTASTIC QUICK SERVICE VERY...
FANTASTIC QUICK SERVICE VERY RESPONSIVE COURTEOUS AT THE CURB AND INSIDE AND WITH CLIFF SERVICE MGR.
CHARLES F, HOOVER, AL, Service Customer
October 19, 2018
Posted 36 days ago.
The salesman was very helpful ...
The salesman was very helpful and professional!
MELVIN R, VESTAVIA, AL, Sales Customer
November 07, 2018
Posted 49 days ago.
I both purchased a new vehicle...
I both purchased a new vehicle and had an existing vehicle serviced on same day. Both transactions could not have gone smoother
KEVIN M, ALPINE, AL, Service Customer
October 25, 2018
Posted 50 days ago.
There were a lot of vehicles l...
There were a lot of vehicles lined up when I arrived at 6:45. I was impressed with how quickly that line disappeared at 7 am when the doors opened. I was taken care of immediately. Thanks for replacing the filters that were needed and for installing a rear tail light for less than what I was originally quoted.
PAULA R, BIRMINGHAM, AL, Service Customer
October 24, 2018
Posted 52 days ago.
Trust is very important to us ...
Trust is very important to us and I always know we can trust the team at Benchmark to give us a great price and provide excellent customer service.
O, BIRMINGHAM, AL, Sales Customer
October 22, 2018
Posted 52 days ago.
Van Ogburn and Donnie Ferguson...
Van Ogburn and Donnie Ferguson both did a great job! Thanks for the great service!!
O, BIRMINGHAM, AL, Sales Customer
October 22, 2018
Posted 51 days ago.
Professional, patient and cour...
Professional, patient and courteous. Trust their judgement and their knowledge about my vehicle.
ARIEL W, PINSON, AL, Service Customer
October 23, 2018
Posted 50 days ago.
Jason Mirabito is amazing. He...
Jason Mirabito is amazing. He is smart, considerate, expedient, and not pushy like most car salesmen. He makes buying a car a pleasure. This is my second buy with him and I came back to Benchmark because of his outstanding service.
MARY B, HOOVER, AL, Sales Customer
October 24, 2018
Posted 49 days ago.
Service and Staff very good
DENNIS H, IRONDALE, AL, Service Customer
October 25, 2018
Posted 47 days ago.
Working with Jason was a great...
Working with Jason was a great and easy car buying experience.
DAVID D, BIRMINGHAM, AL, Sales Customer
October 27, 2018
Posted 45 days ago.
Everyone i met there was excep...
Everyone i met there was exceptionally nice.
TIMOTHY K, BIRMINGHAM, AL, Sales Customer
October 29, 2018
Posted 18 days ago.
Guy Matthews is the best. He d...
Guy Matthews is the best. He doesn't try to hard sale or push me into a situation I'm not comfortable. I have bought my last 3 cars from him and will continue to do so. Benchmark has always stood behind their cars for me. I'm a very satisfied customer and looking forward to the future. Test drove the 2019 Ram and now I have the fever!!
JOSEPH D, LEEDS, AL, Sales Customer
November 25, 2018
Posted 44 days ago.
The people are nice, professio...
The people are nice, professional, and the work done has been good.
MARTIN S, MOUNTAIN BROOK, AL, Service Customer
October 30, 2018
Posted 43 days ago.
The speed of service was great...
The speed of service was great and the customer service was pleasant.
WILLIE J, BIRMINGHAM, AL, Service Customer
October 31, 2018
Posted 36 days ago.
No time wasted. Feel like my ...
No time wasted. Feel like my Jeep got well taken care of. Nice place to sit and wait, but did not have to wait long.
SCOTT C, BIRMINGHAM, AL, Service Customer
November 07, 2018
Posted 36 days ago.
Always a pleasant experience.
O, BIRMINGHAM, AL, Service Customer
November 07, 2018
Posted 35 days ago.
As usual and as I have respond...
As usual and as I have responded in the past, your service team always does a great job. I work about a mile from Hendrick's Hoover Auto Mall and have taken my vehicle there once and will never go back... My only comment to this service event is that it is absolutely highway robbery to charge $480 to change a HID light bulb in a vehicle with a stated price for just the part of $252. These light bulbs are available on-line and locally from $85-$140, but I did not have time to deal with it today. I have actually replaced one of these bulbs before and whoever designed this headlight assembly structure should be fired.
BARRY T, CHELSEA, AL, Service Customer
November 08, 2018
Posted 27 days ago.
I always appreciate the profes...
I always appreciate the professionalism with which everyone there operates. You always provide as much information as possible on the front end, which is much appreciated.
RANDALL L, CHELSEA, AL, Service Customer
November 16, 2018
Posted 31 days ago.
No hassle, no nonsense custome...
No hassle, no nonsense customer experience.
CHRISTOPHER C, VESTAVIA, AL, Sales Customer
November 12, 2018
Posted 28 days ago.
Third purchase from Benchmark ...
Third purchase from Benchmark in the past three years and always the easiest car buying experience out there. My salesman, Mark Tisdale is phenomenal, the paperwork process is streamlined and efficient (huge plus for me because I want to get in and out quickly) and everyone is just pleasant. I can sum up my satisfaction with your dealership in one sentence - I drive from Florida to buy cars from Benchmark.
TODD R, PONTE VEDRA BEACH, FL, Sales Customer
November 15, 2018
Posted 26 days ago.
Absolutely wonderful experienc...
Absolutely wonderful experience working with Benchmark and Jason on my new truck. Love it
SHAWN B, ATHENS, AL, Sales Customer
November 17, 2018
Posted 30 days ago.
Brought my vehicle in for safe...
Brought my vehicle in for safety recalls. Left the vehicle with the Service Rep. Within 2 hours, received a call that the Wrangler was ready to be picked up. This over exceeded my expectations; I thought it would be at least a couple of days before they could even get to my vehicle and it was only a couple of hours. This is far different than my recent experience with another car dealer. I'm still waiting on them to tell me when I can bring in my fleet vehicle for a safety recall.
DARRELL L, MOODY, AL, Service Customer
November 13, 2018
Posted 29 days ago.
We enjoyed working with our sa...
We enjoyed working with our salesman. He was so friendly and made the experience enjoyable.
KATHY B, VESTAVIA, AL, Sales Customer
November 14, 2018
Posted 29 days ago.
Great salesman! So friendly an...
Great salesman! So friendly and knowledgeable. We enjoyed talking to him.
KATHY B, VESTAVIA, AL, Sales Customer
November 14, 2018
Posted 26 days ago.
Jason was very open with me ab...
Jason was very open with me about the pricing and was thorough in explaining vehicle features.
DAVID M, PELHAM, AL, Sales Customer
November 17, 2018
Posted 24 days ago.
Excellent customer service
TIMOTHY D, CALERA, AL, Service Customer
November 19, 2018
Posted 24 days ago.
John was super laid back and b...
John was super laid back and being first time buyers we sensed no pressure at all from him, he answered everything we needed and helped a ton !
DEAN G, DOUBLE SPRINGS, AL, Sales Customer
November 19, 2018
Posted 21 days ago.
Great service
JAMES N, BIRMINGHAM, AL, Service Customer
November 22, 2018
Posted 20 days ago.
Everyone was very polite and n...
Everyone was very polite and nice. I will be back.
DWIGHT A, LOCUST FORK, AL, Service Customer
November 23, 2018
Posted 19 days ago.
Oil change was performed in 20...
Oil change was performed in 20 minutes. Another small repair was identified and accomplished.
THOMAS C, MOUNTAIN BROOK, AL, Service Customer
November 24, 2018
Posted 14 days ago.
Great salesman was great Thank...
Great salesman was great Thanks and God Bless.
LARRY M, STERRETT, AL, Sales Customer
November 29, 2018
Posted 16 days ago.
It's always a pleasure doing b...
It's always a pleasure doing business with Benchmarks' service department.
DONALD M, PELL CITY, AL, Service Customer
November 27, 2018
Posted 15 days ago.
Very professional patience and...
Very professional patience and concern I will visit again
AUSTRALIA H, BIRMINGHAM, AL, Service Customer
November 28, 2018
Posted 9 days ago.
Tanner did an outstanding job ...
Tanner did an outstanding job getting me in quickly and making sure the service was completed properly. He is an asset to this company.
STEPHEN G, BIRMINGHAM, AL, Service Customer
December 04, 2018
Posted 12 days ago.
Excellent service, knowledgeab...
Excellent service, knowledgeable sales dept, top of the live facility!! Best car buying experience ever!!!
GREGORY D, LINCOLN, AL, Sales Customer
December 01, 2018
Posted 9 days ago.
Good
THOMAS W, IRONDALE, AL, Service Customer
December 04, 2018
Posted 10 days ago.
Excelent service and friendly ...
Excelent service and friendly staff. Definitely will bring my car back again for service.
SHIRLEY R, MOODY, AL, Service Customer
December 03, 2018
Posted 10 days ago.
Rick was a very professional a...
Rick was a very professional and knowledgable
CLARENCE M, BIRMINGHAM, AL, Service Customer
December 03, 2018
Posted 9 days ago.
We love our new PROMASTER and ...
We love our new PROMASTER and appreciate the great service. This was the easiest transaction I've ever had purchasing a vehicle.
O, BIRMINGHAM, AL, Sales Customer
December 04, 2018
Posted 8 days ago.
Great service Pleasant atmosph...
Great service Pleasant atmosphere
LARRY D, PINSON, AL, Service Customer
December 05, 2018
Posted 8 days ago.
We'll to be honest with you I ...
We'll to be honest with you I have been shyed away from dealerships until I started getting my Jeep Grand Cherokee serviced at Benchmark about 7 or so years ago. Obviously there was a reason I came to you and after experiencing your service advisor, a young woman whose name I can't remember & then Tom Williams & Jason Rutledge this past week. I have always been a big advocate of Benchmark & brag about ya'll regulary. I purch. 5 years of oil changes recently for my new RAM 1500 ecoDiesel. Your parts guys have also done a great job too & Cliff has always been attentive to our needs. GREAT JOB ALL THE WAY AROUND. I could go on with my experiences but we all got to get back to servicing our customers.
GUY C, BIRMINGHAM, AL, Service Customer
December 05, 2018
Posted 1 days ago.
Our sales person was very know...
Our sales person was very knowledgeable and no pressure. Very pleasant experience. I have been a Ford man since I was 16 and started driving. I am extremely pleased with the complete experience. I will be back at Benchmark for my truck and car needs in the future.
S, CHILDERSBURG, AL, Sales Customer
December 12, 2018
Posted 2 days ago.
Chris ,the service was very fr...
Chris ,the service was very friendly,accomodating and professional.Was very helpful in explaining everything that was done.
A, TRUSSVILLE, AL, Service Customer
December 11, 2018
Posted 1 days ago.
Engine light on. Walked in, J...
Engine light on. Walked in, Jason immediately helped me. Checked out the problem, advised me on the problem and the timeframe, quickly. Called me later in the day, to advise ne that my van had 4 updates needed, and that they could do them while it was there. I appreciated that, so much. Jason was great. Chris and Jonathan also helped me. I am always warmly greated, As a good customer, I know my business is appreciated. That is very important to me.
TIMMIE P, BIRMINGHAM, AL, Service Customer
December 12, 2018
Posted 0 days ago.
NA
MICHAEL H, BIRMINGHAM, AL, Service Customer
December 13, 2018
Posted 90 days ago.
Good and quick
JEFFERY H, ALABASTER, AL, Service Customer
September 14, 2018
Posted 73 days ago.
Zac was great to work with and...
Zac was great to work with and I received a follow up call to make sure I was pleased with my purchase.
LARRY W, ATLANTA, GA, Sales Customer
October 01, 2018
Posted 80 days ago.
The salesman, Branson, was ver...
The salesman, Branson, was very knowledgeable and excited about the product he represents.
MARK T, TRUSSVILLE, AL, Sales Customer
September 24, 2018
Posted 51 days ago.
Timely, good work.and a great ...
Timely, good work.and a great value. What.more.could you want.
DALE O, BIRMINGHAM, AL, Service Customer
October 23, 2018
Posted 50 days ago.
Was very professional
JEFFERY D, BIRMINGHAM, AL, Service Customer
October 24, 2018
Posted 41 days ago.
Good
RAMZI M, ONEONTA, AL, Service Customer
November 02, 2018
Posted 15 days ago.
Bought a certified used 2015 1...
Bought a certified used 2015 1500 Laramie about an oil change interval ago (about 4k miles ago) went for my 1st oil change, out comes the service writer with a filthy air filter. Great catch but, that tells me the service at trade in/purchase was incomplete. Makes me wonder what else was overlooked. Other than that, so far everything else is okay. Overall this dealership as a whole I'd rate them 9 out of 10
MICHAEL P, PINSON, AL, Service Customer
November 28, 2018
Posted 15 days ago.
Comfortable waiting room while...
Comfortable waiting room while service is being performed...
RANDY H, TALLADEGA, AL, Service Customer
November 28, 2018
- + Disclaimers